Mute during enquiry call

To mute means that e.g. the customer cannot hear you and you cannot hear the customer. Normally mute is turned on automatically when you initiate an enquiry call.

For mute on/off you can

• click on ,
• select Menu | Contact handling | Mute on/off, or
• press F8.

You can see if mute is on or off by the colour of the mute button.

• Half the icon is red. Mute is on.
• Mute is off.
• The button is completely grey. The feature is not available at the moment.